Returns & Exchanges
At My Bear Hugs, we want your new apparel to feel like a warm embrace, which is why we offer a 30-day window for easy returns and exchanges on all unworn items. If your purchase isn't a perfect fit, our simple return process ensures your satisfaction is always our top priority.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your unworn items with original tags attached into their original packaging to ensure they stay protected during transit.
Attach the Label
Download and print the prepaid shipping label provided by our portal and securely tape it to the outside of your return package.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect the items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing